Snow White (Enchanted Tales)

Description

What would the world of work look like if interpreted through the lens of the fairytale? To answer this question Once Upon a Time in Facilities Management explores storied spaces and metaphorical archetypes in the study of business, management, and organization. At its core, the authors offer a diagnostic approach for the study of work organization that links management theory, storytelling, and the business imaginary. An important empirical focus is also included that explores a business service rarely studied in the management literature: Facilities Management (FM), a ‘secondary service’ of non-core and increasingly outsourced organizational functions. An in-depth appreciation of FM is provided that assesses the people, practices, and processes of the service in a study that also highlights the characteristic liminality of the sector’s professional activities.